Day-to-Day Data Center Operations for a Global Investment Bank

Client Description: 

A Swiss multinational investment bank and wealth management firm.

Challenge: 

Financial-sector data centers demand the highest standards of operational reliability, security, and change management discipline. The client required a trusted partner to manage routine operations, respond to incidents, and maintain infrastructure to the exacting standards required in a regulated financial environment.

Scope of Work:

• Day-to-day data center operations and floor management.

• Incident response and hardware fault resolution.

• Routine patching, BAU cabling and port management.

• Vendor escort and third-party coordination.

• Change management documentation and compliance reporting.

• Inventory management and asset tracking.

Outcome:

• Ongoing operational support delivered with full compliance to change management protocols.

• Incident response times consistently within SLA.

• Zero compliance findings attributed to Opport's operational activities.